To return your product, you should contact us for the closest return location to you. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Upon request, we may be able to provide a prepaid return shipping label, and deduct the cost from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You may want to consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.